cPanel Forums

hi when I opened the ticket earlier today for support, i click on prepare server, then a small popup window opens but does nothing.. waited around 2-3 mins and nothing. so i added my ticket. if remember this is usually the popup to give access to server which in my case did not happen and i got an email from a support tech to go to WHM and click on allow access for them after.

is this an issue on my end cache?
or is this an issue on cPanel side ?
just wondering

Thanks Spiro